Domestic Violence Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeCrisis Full time $41,000 - $45,000

The Crisis Intervention Counsellor role is the primary point of contact for callers seeking crisis support, information and guidance. Crisis Intervention Counsellors are integral members of a high-performing team as they contribute to delivering domestic and family violence support to women through professional assessments and immediate actions to meet the needs of service users within an operating framework and principles.

They deliver immediate trauma-informed support by answering crisis calls with compassion and a strong understanding of intersectionality and vulnerabilities. They provide psychological first aid to callers presenting in distress, undertaking professional, culturally sensitive and non-judgmental risk and needs assessments, safety planning, offering practical assistance such as emergency accommodation and transportation, creating appropriate referral pathways, and delivering comprehensive support. The safety of service users is ensured through quality, timeliness and accuracy of work (e.g., concise and accurate database entries and case notes).

Crisis Intervention Counsellors are required to possess a range of skills including:

  • Completed tertiary qualification in Behavioural Science, Social Work or other relevant fields
  • Minimum two years of working experience in the social and community services sector
  • Professional, culturally sensitive and non-judgmental assessment skills (safety planning, risk assessments and referral pathways)
  • Information accuracy (e.g., database entries)
  • Knowledge about Queensland Domestic Violence Legislation - or willingness to acquire
  • Understanding of the effects, causes and dynamics of Domestic, Family & Sexual violence
  • Crisis intervention experience

Benefits of this role include:

  • Boost your take-home pay through salary packaging
  • Annual pay point reviews
  • Best-practice clinical supervision and supportive 1:1 catch-ups with your dedicated Team Leader
  • Career progression opportunities and professional development resources
  • Access free professional and confidential mental health and wellbeing support for personal and work-related issues

We strive to create an inclusive environment where employee diversity is recognised and celebrated.

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