Senior Customer Experience Strategist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $90,000 - $150,000

Job Title:

Senior Service Delivery Manager

  • This is a pivotal role in establishing and nurturing relationships with customers.
  • The ideal candidate will have excellent communication and leadership skills, with the ability to drive results-oriented initiatives.

About the Role

This position reports directly to the Senior Service Delivery Manager. The successful candidate will be responsible for ensuring teams meet customer expectations and service level agreements.

Key Responsibilities:

  • Deliver exceptional customer experiences through proactive service management.
  • Foster strong relationships with customers, stakeholders, and internal teams.
  • Identify opportunities for process improvements and implement changes.
  • Develop and maintain effective communication channels with stakeholders.
  • Analyze and resolve complex issues to ensure customer satisfaction.

Requirements:

  • Proven track record of delivering results-oriented initiatives.
  • Excellent communication and leadership skills.
  • Able to foster strong relationships with customers, stakeholders, and internal teams.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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