Customer Relationship Manager

3 days ago


Perth, Western Australia Rentokil Initial Full time

We are seeking a highly skilled Customer Care Executive to join our Hygiene team in Perth on a permanent full-time basis.

This role involves utilizing your previous customer service experience to build customer relationships, liaise with customers, and make outgoing calls to organize new jobs and establish rapport for ongoing customer excellence.

The core responsibilities of this position include:

  1. Providing support to national and key clients
  2. Drafting contracts for services offered
  3. Processing purchase orders
  4. Planning and booking technician jobs for seamless client service
  5. Liaising with customers on a daily basis
  6. Efficiently processing enquiries and proactively resolving client issues
  7. Supporting the Customer Services, Sales, and Services team, as well as the Operations Team, to achieve targets and deliverables
  8. Making outgoing calls to our existing client database to promote our products and services

Key requirements for this position include:

  1. Previous working experience in a similar role (customer service/administration/account management)
  2. A high level of attention to detail and excellent organizational skills
  3. Excellent customer service skills
  4. Intermediate computer skills
  5. Complaint handling and conflict resolution skills
  6. The ability to work under pressure, multi-task, and work autonomously
  7. Outstanding verbal and written communication skills
  8. A willingness to work in a team environment

The successful candidate must be able to pass a pre-employment medical check, drug and alcohol screen, as well as background checks.

Rentokil Initial is a leading company within the FTSE 100, employing approximately 38,000 colleagues across 66 countries. We offer various learning and development programs to enhance colleagues' skills.

Estimated annual salary: $80,000 - $110,000 depending on qualifications and experience. The salary range is based on industry standards and the location in Perth, Western Australia.



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