Customer Relationship Manager
11 hours ago
We are seeking a highly skilled Customer Relationship Manager to join our team in Perth, Australia.
This full-time position will see you utilise your previous customer service experience to build relationships, liaise with customers, and make outgoing calls to organise new jobs and maintain customer excellence.
The core responsibilities of this role include:
- Providing support to national and key clients
- Drawing up contracts for services offered
- Processing purchase orders
- Planning and booking technician jobs for smooth client service
- Liaising with customers on a daily basis
- Processing enquiries efficiently and pro-actively resolving client issues
- Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
- Make outgoing calls to our existing client database to promote our products and services
Requirements :
- Previous working experience in a similar role (customer service/ administration/ account management)
- High attention to detail and excellent organisational skills
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task and work autonomously
- Outstanding verbal and written communication skills
- Love working in a team environment
The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.
Rentokil Initial offers a competitive salary range of AU$70,000 - AU$90,000 per annum, commensurate with experience. This is a great opportunity for a customer-focused individual to develop their skills and advance their career in a dynamic company like Rentokil Initial.
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