Electricity Market Product Specialist

7 days ago


Launceston, Tasmania, Australia Solstice Energy Full time

Become a key player in the energy market at Solstice Energy.

About Us

Solstice Energy, a leading natural gas provider in Tasmania, boasts over two decades of experience in gas transmission, distribution, and retailing. Our operations extend across Tasmania and regional Victoria, with a commitment to supporting the transition to a sustainable energy future.

We are actively exploring innovative solutions in hydrogen, biomethane, and other renewable gases, aiming to collaborate with our communities to ensure safe and reliable energy options.

Why Choose Solstice Energy?

Our employees are our greatest asset. We prioritize personal development and offer a supportive work environment, competitive compensation, and a range of lifestyle benefits.

About the Role

The Product Manager for Retail Operations plays a crucial role in managing market interactions between Solstice Energy and various stakeholders, ensuring compliance with market regulations and addressing system issues to achieve operational goals.

Reporting to the Head of Customer Service & Operations, this position requires expertise in electricity market interactions and accurate management of customer accounts.

Key Responsibilities

The Product Manager will engage with external stakeholders and handle essential operational tasks that are vital for meeting Solstice Energy's objectives:

  • Oversee market-related inquiries and manage customer-specific service requests.
  • Understand the interaction requirements between Solstice and key vendors to facilitate smooth operations within the Australian Energy Market.
  • Provide guidance to the Retail team regarding market interactions and transactions.
  • Collaborate with the IT department to plan and manage system upgrades and resolve issues as needed.
  • Ensure compliance with all operational tasks.

Leadership Responsibilities

  • Coordinate workflow with the Head of Customer Service & Operations to meet service delivery expectations.
  • Act as an external interface for team initiatives.
  • Proactively identify and implement quality improvements in team processes.
  • Support and motivate team members effectively.

Qualifications and Skills

  • Minimum of three years' experience in a role focused on the technical aspects of the Australian Electricity Market.
  • Experience with MSATS and energy market interactions is preferred.
  • Ability to lead problem-solving initiatives and integrate solutions into regular operations.
  • Adaptability to work efficiently in diverse environments.
  • Strong interpersonal, negotiation, communication, and analytical skills.
  • Proficient in planning and organization with a keen attention to detail.
  • High level of professionalism and confidentiality.
  • Demonstrated ability to excel in a customer service-oriented environment.
  • Willingness to travel as required.

What We Offer

At Solstice Energy, we strive to create a positive work environment. Our benefits program is designed to support your lifestyle needs and reward your contributions:

  • Paid Parental Leave.
  • Competitive Salary and Remuneration Options.
  • Paid Study Leave and Educational Support.
  • Professional Membership Opportunities.
  • Health & Wellbeing Initiatives.
  • Flexible Working Arrangements.
  • Community Support Programs.

Solstice Energy is dedicated to fostering a diverse and inclusive workforce. We encourage applications from all backgrounds and are committed to providing a supportive work environment.



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