Electricity Market Product Specialist

7 days ago

Launceston, Tasmania, Australia Solstice Energy Full time

Become a key player in the energy market with Solstice Energy.

About Us

Solstice Energy, a premier natural gas provider in Tasmania, boasts over two decades of experience in gas transmission, distribution, and retailing. With operational reach across Tasmania and regional Victoria, we are committed to meeting our customers' evolving energy needs while contributing to a sustainable energy future.

Our focus extends to exploring innovative solutions such as hydrogen and biomethane, aiming to provide safe and reliable energy options for our communities.

Why Choose Solstice Energy?

At Solstice Energy, we recognize that our employees are our greatest asset. We prioritize personal development and foster a safe, enjoyable, and challenging work environment, complemented by competitive remuneration and a range of lifestyle benefits.

About the Role

The Product Manager for Retail Operations plays a vital role in managing market interactions between Solstice Energy and various stakeholders, ensuring compliance with market regulations and addressing system issues to achieve operational efficiency.

Reporting to the Head of Customer Service & Operations, this position serves as the primary expert in electricity market interactions, ensuring accurate updates of customer accounts and market engagements. The role acts as a crucial link between the customer service and billing teams and market providers.

Key Responsibilities

The Product Manager will engage with external stakeholders and handle daily operational tasks essential for achieving Solstice Energy's operational and customer service goals. This role emphasizes collaboration with customers at the core of our mission.

Operational Duties

  • Address market-related inquiries and manage customer-specific service requests.
  • Understand the interaction dynamics between Solstice Energy and key vendors to facilitate smooth operations within the Australian Energy Market.
  • Provide guidance to the Retail team regarding market interactions and AEMO transactions.
  • Work closely with the IT department to plan and manage system upgrades and resolve key system issues.
  • Ensure compliance with all operational tasks.

Leadership Responsibilities

  • Coordinate workflow with the Head of Customer Service & Operations to meet service delivery expectations.
  • Act as an external representative for the team when a comprehensive approach is necessary.
  • Initiate and develop quality improvements in team practices.
  • Support and motivate team members effectively.

Qualifications and Skills

  • A minimum of three years of experience in a role focused on the technical aspects of the Australian Electricity Market.
  • Experience with MSATS and energy market interactions is advantageous.
  • Ability to adopt a solution-oriented approach to technical challenges and integrate solutions into business operations.
  • Adaptability to work efficiently in diverse environments.
  • Strong interpersonal, negotiation, communication, and problem-solving skills.
  • Excellent analytical, planning, and organizational abilities.
  • Capability to prioritize tasks and delegate effectively to meet deadlines.
  • Exceptional written and verbal communication skills.
  • High level of professionalism and confidentiality.
  • Proven ability to excel in a customer service-focused environment.
  • Meticulous attention to detail.
  • Capacity to thrive both independently and collaboratively in high-pressure situations.
  • Willingness to travel to various sites as needed.

Educational Background

  • A tertiary qualification in information technology is highly regarded.
  • Demonstrated knowledge of the Australian Electricity and Gas Markets and their supporting platforms.

What We Offer

We strive to create a harmonious work environment that meets our staff's lifestyle needs. Our benefits program includes:

  • Paid Parental Leave.
  • Competitive Salary and Remuneration Options.
  • Paid Study Leave and Educational Support.
  • Professional Membership Opportunities.
  • Health & Wellbeing Initiatives.
  • Flexible Working Arrangements.
  • Community Support Programs.

We are dedicated to fostering a diverse and inclusive workforce that reflects our values. We encourage applications from all backgrounds and communities and are committed to providing a supportive work environment.

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