Electricity Market Product Specialist

7 days ago

Launceston, Tasmania, Australia Solstice Energy Full time

Become a key expert in the electricity market at Solstice Energy.

About Solstice Energy

Located in Tasmania, Solstice Energy stands as the premier natural gas provider in the region, boasting over two decades of experience in gas transmission, distribution, transportation, and retail services.

With operational bases in Launceston and Hobart, and a reach that extends across Tasmania and regional Victoria, our mission is to align with our customers' evolving needs while actively contributing to Australia's shift towards a sustainable energy future.

As we chart our course towards future energy solutions, we are investigating the potential of hydrogen, biomethane, and other renewable gases. Our aim is to collaborate with local communities to ensure we continue delivering safe, reliable, and sustainable energy options.

Why Choose Solstice Energy?

We value our employees as our greatest asset. By joining our team, you will benefit from continuous personal development opportunities. We are dedicated to fostering a safe, enjoyable, and stimulating work environment, complemented by competitive remuneration and a range of lifestyle and reward benefits.

Role Overview

The Product Manager for Retail Operations will oversee the interactions between Solstice Energy Retail and various market entities, including our billing system, Tas Networks, Yurika, and AEMO. This role is pivotal in ensuring that customer accounts are managed in compliance with market regulations and that any system issues are promptly addressed to achieve operational efficiency.

Reporting to the Head of Customer Service & Operations, the Product Manager will serve as the authority on electricity market interactions, ensuring accurate updates to customer accounts and market dealings. This position acts as a crucial link between the customer service and billing teams and market providers.

Key Responsibilities

The Product Manager will engage with external stakeholders and handle daily operational tasks essential for Solstice Energy to achieve its operational and customer service goals. The role emphasizes a customer-centric approach in all activities.

Operational Duties

  • Manage market-related inquiries and prioritize customer-specific service requests.
  • Comprehend the interaction requirements between Solstice and its key partners to facilitate seamless operations within the Australian Energy Market.
  • Provide guidance and support to the Retail team regarding market interactions, service requests, and AEMO transactions.
  • Collaborate with the IT department to assist in planning and executing system upgrades, while addressing key system issues as needed.
  • Ensure compliance with all operational tasks.

Leadership Responsibilities

  • Coordinate workflow with the Head of Customer Service & Operations to ensure team performance meets stakeholder expectations.
  • Act as an external representative for the team when a comprehensive approach is necessary.
  • Proactively identify and implement quality improvements in team processes.
  • Support and motivate team members effectively.

Qualifications and Skills

  • A minimum of three years' experience in a role focused on the technical aspects of the Australian Electricity Market.
  • Prior experience or familiarity with MSATS and energy market interactions.
  • Ability to adopt a solution-oriented approach to technical challenges and integrate solutions into daily operations.
  • Flexibility to work efficiently in diverse environments.
  • Strong interpersonal, negotiation, communication, and problem-solving abilities.
  • Excellent analytical, planning, and organizational skills.
  • Capability to prioritize tasks and delegate effectively to meet deadlines.
  • Exceptional written and verbal communication skills.
  • High degree of professionalism and confidentiality.
  • Proven track record in a customer service-focused environment.
  • Meticulous attention to detail.
  • Ability to thrive both independently and collaboratively in high-pressure situations.
  • Willingness to travel to various Solstice Energy locations as necessary.

Educational Background

  • A tertiary qualification in information technology is highly regarded.
  • Demonstrated understanding of the Australian Electricity and Gas Markets and the supporting platforms.

What We Offer

We strive to create a positive and harmonious work environment. Our benefits program is designed to support your overall lifestyle needs and reward your contributions to Solstice Energy. Some of our offerings include:

  • Paid Parental Leave.
  • Competitive Salary and Remuneration Packages.
  • Paid Study Leave and Educational Assistance.
  • Professional Membership Opportunities.
  • Health and Wellbeing Programs.
  • Flexible Work Arrangements.
  • Community Engagement Initiatives.

If you are interested in contributing to Solstice Energy and the energy sector, we would be pleased to hear from you.

Application Process

Please submit your CV and cover letter to apply.

For more information about our offerings, please visit our website.

Solstice Energy is dedicated to fostering a diverse and inclusive workforce, which is vital to our success. We are committed to fairness and strive to eliminate barriers, promote equity, and embrace diversity as integral to our values and practices.

We welcome applications from all backgrounds and communities and are committed to providing a supportive work environment that allows everyone to thrive. If you require assistance with access needs or alternative work arrangements, please inform us in your application.

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