Enterprise Success Strategist

4 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $120,000 - $140,000
Strategic Client Value Realization Lead

About the Opportunity: We are seeking an experienced Success Architect to lead strategic client value realization for our top enterprise customers across China, Japan, ANZ, and South Asia.

Responsibilities:

  • Drive Gross Revenue Retention (GRR) for Enterprise accounts in APAC
  • Partner with Client Success and Sales teams to drive executive alignment, product adoption, and renewal success
  • Assess customer implementations and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption
  • Provide trusted guidance on architecture, technology strategy, thought leadership, and product best practices within the Customer Success organization
  • Simplify complex technical concepts for diverse audiences
  • Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions
  • Collaborate with internal and external partners to drive customer success, product improvement, and overall business growth
  • Uncover new and evolving use cases and buying centers
  • Act as the voice of the customer to influence product development and roadmap
  • Deliver thought leadership in client forums and regional events

Requirements:

  • 8+ years in enterprise account management, consulting, or SaaS customer success
  • Familiarity with APIs and integrations; knowledge of data structuring and data architecture; ability to become a platform expert
  • Experience working with C-level stakeholders in China, Japan, ANZ, and SEA, ideally with consumer intelligence, marketing, communications, and/or PR personas
  • Strong understanding of enterprise SaaS value drivers (esp. analytics, media intelligence, data)
  • Exceptional communication, commercial judgment, and problem-solving skills
  • Comfortable navigating matrixed global organizations

What We Offer:

  • Opportunity to work with top enterprise customers
  • Chance to develop strategic partnerships
  • Collaborative team environment
  • Professional growth and development opportunities

Join Our Efforts: If you are a results-driven professional with experience in customer success and a passion for driving business growth, we encourage you to apply for this exciting opportunity.

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