Tenancy Support Specialist

3 weeks ago


Kent Town, South Australia SYC Full time

We are seeking a skilled and compassionate individual to join our Rent Right SA team as a Tenancy Support Specialist. This role is based at our Kent Town Head office, where you will play a crucial part in providing expert advice and support to tenants.

Your key responsibilities will include:

  • Working within the Service Delivery Model for SYC's Tenancy Services to achieve outcomes specified in funding contracts and within program guidelines.
  • Responding to incoming telephone and online inquiries from clients with diverse needs.
  • Conducting targeted financial, tenancy and risk/vulnerability assessments of clients to establish their housing needs and goals.
  • Providing clients with the information, coaching and empowerment needed to enable them to self-manage in the first instance.

About You...

To be successful in this role, you will have strong engagement skills and ability to interact effectively and sensitively with clients from diverse cultural backgrounds. You will also need experience of engaging and working with people who have experienced or are at risk of homelessness. Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems are essential.

You must also possess time management and organisation skills, able to work both independently and as an effective team member, to plan and achieve outcomes and successfully meet deadlines and KPIs. Additionally, you will need to have an understanding of SA Housing sector and tenancy and housing legal rights and responsibilities.

This role offers a range of benefits, including salary packaging options, career development opportunities, wellbeing leave, loyalty leave, paid personal leave, access to corporate private health cover, employee assistance programs and more.

An estimated annual salary for this role is around $65,000 - $80,000 AUD, depending on your level of experience. We encourage Aboriginal and Torres Strait Islander people, and people living with a disability to apply. If you require assistance completing your application, please contact our recruitment team.



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