Tenancy Advisor

**Are you looking for a role where you can make a difference?**

As a Tenancy Advisor, you will play a crucial role in providing expert advice and support to tenants, ensuring they understand their tenancy rights and responsibilities and achieve their goal of sustaining their tenancy.

We are currently seeking a proactive and compassionate individual to join our Rent Right SA team based at our **Kent Town Head office**.

Your day-to-day activities will include:

- Working within the Service Delivery Model for SYC’s Tenancy Services to achieve outcomes specified in funding contracts and within program guidelines.
- Responding to incoming telephone and online inquiries.
- Providing clients with the information, coaching and empowerment needed to enable them to self-manage in the first instance.
- Conducting targeted financial, tenancy and risk/vulnerability assessments of clients to establish their housing needs and goals.
- Working collaboratively with colleagues, internal and external to SYC, and stakeholders to raise awareness and understanding of the role and scope of SYC’s Tenancy Services and its target cohorts.
- Contributing to the development of and facilitating community information/education sessions.

**About You...**
As someone who has a passion for making a difference to people’s lives, you will build positive and trusting relationships with clients to achieve positive outcomes.
- Strong engagement skills and ability to interact effectively and sensitively with clients from diverse cultural backgrounds.
- Experience of engaging and working with people who have experienced or are at risk of homelessness.
- Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.
- Time management and organisation skills, able to work both independently and an effective team member, to plan and achieve outcomes and to successfully meet deadlines and KPIs.
- An understanding of SA Housing sector and tenancy and housing legal rights and responsibilities.

**For this role, you will need to**:

- Be willing to complete a Working with Children Check and National Police Check
- Be willing to work on a rotating roster between the span of 8am to 8pm Monday to Friday.
- Have possession of a current valid Driver’s License, willingness to drive.

**Why join Team SYC**?**
- Increase your pay with Salary Packaging options
- Career development opportunities
- Enjoy an additional day off to celebrate your Birthday*
- Wellbeing leave
- Access an additional one week of paid leave each year, through SYC loyalty leave*
- Be provided with additional paid personal leave
- Stay healthy with discounted Corporate Private Health Cover
- Access our free and confidential Employee Assistance Program
- Access to special discounts on memberships and fitness activities through Goodlife, Fitness First and Zap Health Clubs.
- Enjoy special benefits with Beaurepaires
- Qualifying periods and terms apply.

**About us**

SYC exists so everyone can succeed.
SYC is a non-profit human services organisation, we invest back unto the Australian community, helping tens of thousands of people every year with housing, education and employment.

**If you are passionate about helping others, we want to hear from you**

**We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.**

We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.