Hotel Guest Experience Associate

4 days ago

Newcastle, New South Wales, Australia beBeeService Full time $56,000 - $74,000
Customer Service Role Overview

We are seeking a Customer Service Representative to provide exceptional guest experiences and deliver a warm welcome to our visitors.

Key Responsibilities:
  • Provide a friendly reception, ensuring smooth check-ins and addressing guest needs effectively.
  • Maintain clear communication with guests, colleagues, and stakeholders across various channels.
  • Process guest reservations, updates, and special requests accurately using property management systems.
  • Act as the primary point of contact for guests, offering assistance, resolving issues, and providing recommendations to enhance their experience.
Essential Qualifications:
  • Demonstrated background in delivering high-quality service within a hospitality environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums.
  • Consistently deliver an exceptional standard of service, exhibiting a proactive approach to addressing guest needs.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service.
  • Maintains a polished and professional presentation, reflecting the organisation's values and standards.

This role offers opportunities for growth and development within a dynamic and customer-focused organisation. We are committed to providing ongoing training and support to ensure our team members have the skills and knowledge needed to succeed in their roles.

  • Hotel Receptionist

    6 days ago

    Newcastle, New South Wales, Australia Terminus Apartment Hotel Full time

    **Join Our Team at Terminus Apartments Newcastle**We are seeking dedicated and enthusiastic individuals to join the team at Terminus Apartments Newcastle as Hotel Receptionists. In this pivotal role, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive. You will work closely with an...

  • Welcoming Guests as Hotel Receptionists

    6 days ago

    Newcastle, New South Wales, Australia beBeeService Full time

    Hotel Reception Job\The Hotel Reception is a dynamic and engaging role where you will be the primary point of contact for our guests, providing exceptional service and ensuring their stay is memorable. In this position, you will work closely with an awesome team to deliver outstanding guest experiences.\Key Responsibilities:\\Process reservations and manage...

  • Hotel Guest Service Representative

    6 days ago

    Newcastle, New South Wales, Australia beBeeGuest Full time $60,000 - $100,000

    Front Office Role OverviewThis Front Office position is a great opportunity to showcase your efficiency, friendliness, and flair in providing quality hotel experiences for our guests. Reporting directly to the Front Office Manager, you will be responsible for supporting day-to-day operations from check-in to check-out.Anticipate and attend to guest queries...

  • Guest Experience Coordinator

    6 days ago

    Newcastle, New South Wales, Australia beBeeExperience Full time $62,208 - $74,280

    **Role Summary**We are seeking an individual who will deliver exceptional guest experiences from arrival to departure. As a Guest Service Agent, you will be responsible for ensuring our guests have a memorable experience with us.**Key Responsibilities:**- Greet and check-in guests in a friendly and efficient manner.- Respond to requests and settle accounts...

  • Hotel Guest Room Attendant

    6 days ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time $40,000 - $64,000

    Housekeeping PositionAbout The Role:Distribute linen and replenish amenities to floorsAssist room attendants as requested and deliver guest requestsMaintain guest room pantries and ensure all equipment is clean and in working orderHelp answer guest requests and assist where possibleKey Responsibilities:Providing exceptional customer service to...

  • Guest Experience Specialist

    6 days ago

    Newcastle, New South Wales, Australia beBeeGuest Full time $31,681 - $35,313

    Housekeeping Position AvailableWe are seeking reliable individuals or teams to join our cleaning services team. As a Housekeeper, you will be responsible for managing various properties, ensuring cleaning requirements are met, and providing exceptional guest experiences.The ideal candidate will have demonstrated experience in residential, hotel, or property...

  • Guest Experience Expert

    6 days ago

    Newcastle, New South Wales, Australia beBeeExperience Part time $56,000 - $83,000

    Exceptional Guest Experience SpecialistWe are seeking an exceptional guest experience specialist to deliver unforgettable experiences to our discerning guests.You will be responsible for anticipating and attending to guest queries with a logical and empathetic approach, ensuring seamless service delivery.Efficiently checking guests in and out, processing...

  • Exceptional Guest Experience Specialist

    6 days ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time $65,971 - $82,721

    Job Title: Guest Service AgentWe are seeking a highly skilled and professional Guest Service Agent to join our team.The successful candidate will be responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in process, and addressing any immediate inquiries or needs.The ideal candidate will have a demonstrated...

  • Lead Guest Experience Manager

    2 days ago

    Newcastle, New South Wales, Australia beBeeNight Full time $60,000 - $80,000

    Key Role:The Night Manager is responsible for delivering exceptional guest experiences, ensuring their room requirements are met, and maintaining a high standard of service. In the absence of senior management, they oversee the smooth operation of the hotel, focusing on front office operations, hotel security, and maximizing profitability.

  • Immaculate Guest Experience Specialist

    6 days ago

    Newcastle, New South Wales, Australia beBeeHospitality Full time $45,000 - $65,000

    Housekeeping Attendant Role OverviewThis position is part of a hotel team dedicated to providing exceptional guest experiences through immaculate hygiene standards and presentation.Key responsibilities include maintaining cleanliness and presentation, responding to guest needs, and working collaboratively with colleagues.Required Skills and...