Exceptional Guest Experience Specialist

6 hours ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $65,971 - $82,721
Job Title: Guest Service Agent

We are seeking a highly skilled and professional Guest Service Agent to join our team.

The successful candidate will be responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in process, and addressing any immediate inquiries or needs.

The ideal candidate will have a demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment. They will possess excellent communication skills, being able to articulate information clearly and effectively across various mediums.

Key responsibilities include:

  • Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Overseeing the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Acting as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Required Skills and Qualifications

Our ideal candidate will possess the following skills and qualifications:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Excellent communication skills, with the ability to articulate information clearly and effectively.
  • Ability to work efficiently and effectively in a fast-paced environment.
Benefits

As a valued member of our team, you will enjoy the following benefits:

  • Competitive compensation package.
  • Comprehensive professional induction and ongoing training to fuel your career progression.
  • Exclusive discounts on accommodation, food, and beverage outlets worldwide.
  • Savings and cashback at popular retailers.
  • Discounted furniture purchases.
  • NIB insurance discounts.
  • Generous paid leave, including parental leave and birthday leave.
  • Access to employee assistance programs and tailored wellness initiatives.
Join Our Team

At Minor Hotels, we value our people as the heart of our success. Joining us means you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance. We foster a workplace culture that celebrates innovation, collaboration, and personal growth. If you're a motivated and talented individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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