IT Infrastructure Technical Specialist

5 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $85,000
Job Role

The IT Support Specialist will provide technical assistance to employees experiencing problems with hardware, software, networking, and other computer-related technologies.

Key Responsibilities:
  • Coordinate, diagnose, troubleshoot, and resolve incoming employee calls regarding technical problems and information technology issues involving desktop, laptop or network services.
  • Develop, document, and implement standard operating procedures and customer service protocols relating to IT support.
  • Assist in the installation, implementation, and upgrades of internal systems.
  • Maintain inventory of all equipment.
Essential Skills and Qualifications:
  • Candidates should have experience in printer setup and basic network knowledge, including TCP/IP configurations.
  • Familiarity with warehouse scanners and the ability to support endpoint devices such as laptops, mobile phones, and printers is essential.
  • A good understanding of Oracle ERP is beneficial but not mandatory.
  • Knowledge of Intune MDM, Mac OS, and MECM imaging is required, along with an understanding of Active Directory group policies, memberships, and containers.

This role requires strong communication and problem-solving skills, with a focus on delivering high-quality support to employees.

What We Offer:

A supportive work environment and opportunities for growth and development.

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