Senior Technical Infrastructure Specialist

13 hours ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $110,000

Job Summary

We are seeking a highly skilled Technical Operations Support specialist to drive operational excellence and contribute to our Service Desk Automation journey.

This role is critical in supporting devices deployed in customer environments, including people counting sensors, network switches, routers, and WiFi access points, and ensuring their seamless integration into our analytics and AI platform.

  • Provide Level 1/2 technical support via phone, email, and remote access tools.
  • Configure service desk tools for automated ticketing, routing, resolution logic, and performance dashboards.
  • Analyse support trends to identify recurring issues and collaborate with engineering for long-term fixes.
  • Implement and maintain monitoring and alerting systems, including automated ticket resolution triggers.
  • Perform regular updates and maintenance of customer-deployed devices and infrastructure.

Key Responsibilities:

  1. Troubleshoot Linux systems, network switches, SSH connectivity, and WiFi issues.
  2. Review and maintain technical documentation, SOPs, and triage processes.
  3. Translate technical procedures into user-friendly internal/external knowledge base articles and FAQs.
  4. Maintain clear, professional communication with stakeholders and internal teams.

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