Customer Experience Specialist

5 hours ago

Wagga Wagga City Council, Australia beBeeCustomerExperience Full time $40,992 - $70,992
Job Title

Customer Experience Specialist

Key Responsibilities:
  • Deliver exceptional customer service and reception support, fostering positive interactions with clients.
  • Respond to customer inquiries via phone, email, and in-person, ensuring timely and effective communication.
  • Provide administrative assistance to the management team and contribute to daily operations, maintaining a seamless workflow.
  • Keep customers informed about delivery timelines and coordinate repair bookings, showcasing proactive problem-solving skills.
  • Identify and resolve customer issues, creating tailored solutions to meet their needs.

 

About You
  • Exhibit strong professional communication and presentation skills, effectively conveying ideas and information.
  • Demonstrate excellent verbal and written communication skills, ensuring clarity and precision in all interactions.
  • Possess a valid driver's license, enabling flexible work arrangements as needed.
  • Thrives in fast-paced environments, managing time efficiently to prioritize tasks and deliver results.
  • Proficient in intermediate to advanced Microsoft Office skills, utilizing technology to enhance productivity and efficiency.

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