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Customer Experience Ambassador

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Wagga Wagga City Council, Australia beBeeCustomerService Full time $61,340 - $75,720

Are you looking for a rewarding career where you can make a difference in people's lives?

  • Job Summary:
  • Provide exceptional customer service and ensure our customers have the best experience within the branch.
  • Greet customers and visitors with a positive attitude and answer customer inquiries via telephone, email, and in-person.
  • Support the manager and the running of daily operations, effectively keeping customers updated on delivery lead times.
  • Undertake repair inspections on vehicles and explore customer needs to educate them on our full scope of services.
  • Schedule repair bookings, source suitable resolutions to customer concerns, and follow up customer queries.

This role requires strong professional communication and presentation skills, excellent verbal and written communication skills, and the ability to work in a fast-paced environment.

You will need to have a current driver's license and intermediate to advanced Microsoft Office skills.

Key Responsibilities:
  • Deliver outstanding customer experiences
  • Manage customer interactions and resolve issues efficiently
  • Contribute to the success of the team by providing administrative support
  • Maintain accurate records and reports
Requirements:
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment
  • Proficient in Microsoft Office
  • Current driver's license