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Customer Experience Specialist

3 weeks ago

Wagga Wagga City Council, Australia beBeeCustomerService Full time $40,000 - $55,000
Job Overview

We are seeking a dedicated Customer Service Team Member to join our customer-facing team. This individual will play a vital role in delivering store operations activities, supporting a sales-focused culture and driving profitable sales growth.

The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate a customer-centric approach. They will also contribute to financial performance through effective inventory management and controllable expenses.

Key Responsibilities
  • Cash handling and banking integrity
  • Tendering transactions
  • Store multi-channel fulfilment and stock integrity
  • Telephone management and enquiries
  • Marketing and promotional activity
  • Contribute to financial performance through effective inventory management and management of controllable expenses.
Required Skills and Qualifications
  • Customer Focus - Does everything through the eyes of the customer.
  • Drives Results - Consistently achieves results, even under tough circumstances.
  • Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Benefits
  • Fantastic discounts across JB Hi-Fi Group
  • Access to exciting career opportunities and comprehensive training and development programs
  • 12 weeks paid parental leave for eligible primary carers
  • Employee Assistance Program (EAP) providing counselling and wellbeing resources
  • Helping Hands workplace giving program supporting charity partners
Others

This is an entry-level position with part-time employment. The successful candidate will be based in Mount Austin, New South Wales, Australia. We offer flexible working models for eligible roles and encourage diversity and inclusion in the workplace.