Senior ServiceNow Operations Leader

1 week ago

Brisbane, Queensland, Australia beBeeServiceNow Full time $140,000 - $150,000
ServiceNow Operations Technical Lead

This is a challenging and rewarding role that requires strong technical leadership skills, a passion for ServiceNow, and the ability to work collaboratively with others.

  • We are seeking an experienced ServiceNow Operations Technical Lead who can provide technical escalation and operational support to team members in our Operations team.
  • The successful candidate will oversee optimal delivery of ServiceNow managed services by all members of the ServiceNow Operations team, including ensuring high quality delivery of work within SLA.
  • The role also involves supporting the delivery of enhancements and deployment of new features, resolving complex configuration and integration challenges, and acting as a technical escalation point for Operations team members.
  • Key responsibilities include triage and monitoring workload, leading technical day-to-day activities including stand-ups, escalations, coaching with the team, and working closely with the ServiceNow Operations Manager to deliver on the team strategy.
  • Becoming a 'ServiceNow evangelist' with our customer stakeholders, raising awareness of the platform and encouraging further adoption is also an important aspect of this role.
Job Requirements
  • 5+ years of experience in a ServiceNow Developer/Engineer position
  • Creative, strategic and thoughtful

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