Senior ServiceNow Engineer

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne, Brisbane and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.

Our expertise:

• Cloud and infrastructure
• Cyber security
• Software and data integration
• ServiceNow

We've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family

As part of our ServiceNow practice, the Senior ServiceNow Technical Consultant will support and assist with the design and development of IT solutions and IT Services to support customer and business strategies. You will focus on technical project delivery and consulting, working in partnership with the ServiceNow Practice Team, the AC3 Project Management Office, and our customers, while mentoring more junior engineers in the team.

Some of your main responsibilities will be:

• Design and implement solutions that provide value, are relevant, and sustainable.
• Contribute as technical / SME to support qualification, scoping, estimation, design, and architecture of new or existing opportunities and projects.
• Resolve complex configuration and integration challenges.
• Play a key role in the delivery of complex and/or marquee projects and engagements.
• Proactively lead and mentor team members in meeting deadlines, setting customer expectations, and jointly developing specialised skills.
• Partner with ServiceNow Solution Architects to mature and improve the frameworks we deliver under
• Lead, plan and deliver customer workshops including discovery and co-design workshops.
• Become a "trusted" advisor within key customer account and consult on ServiceNow strategy and design.
• Maintain excellent service levels to our customers

We are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations.

• 5+ years' experience as an end-to-end ServiceNow Consultant focused on Migration, Transformation and IT Outsourcing initiatives
• Experience in a customer-facing consulting and/or pre-sales role.
• Experience in taking business challenges and translating them into a suitable technical solutions via ServiceNow
• Strong Application development and integration experience.
• Strong experience across ITSM, ITOM and/or SecOps modules
• Willingness to learn and grow.
• Proven ability to innovate, adapt, and work under pressure in complex environment with multiple stakeholders and firm deadlines.
• Excellent communication and customer services skills
• Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
• Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation
• Varied engagements, environments and clients (corporate and government)
• Work with some of the brightest minds in the Industry
• Genuine flexible work environment (WFH & Office)
• Strong investment in training and upskilling - certifications paid for
• Mature team environment with a high level of engagement
• Location: SYDNEY or MELBOURNE or BRISBANE or AUCKLAND (NZ)
• Facilities for socialising and relaxing
• Lots of company social events
• "Me Days" ~ equivalent to 1 extra week of annual leave
• $160,000-$170,000 annual salary package + benefits

People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it's important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way.

The 3 simple elements of the AC3 Way are:

• Work Wise – As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
• Work Humble – As a team, we bring our authentic selves to the world of tech. It's our down-to-earth, humble nature that makes us unique and easy to work with.
• Work Honest – We're here to do an honest day's work, individually and as a team. We're constantly looking for opportunities to take the initiative and implement practical solutions.

We'd love for you to experience the AC3 way for yourself

• Mid-Senior level

• Full-time

• Information Technology
• Industries: IT Services and IT Consulting

Note: This description omits dynamic posting indicators and non-job content not essential to the role, and removes site-specific boilerplate.