
Desktop Technical Expert
2 days ago
AC3 is seeking an experienced Desktop Support Engineer to join their team on a fixed-term contract. We are looking for a motivated Level 1-2 engineer to provide technical support to end-users.
Job Overview:The successful candidate will be responsible for providing technical assistance and resolving IT-related issues in a fast-paced environment.
Key Responsibilities:- Provide first-level technical support to end-users via phone, email, or in-person
- Identify and troubleshoot hardware, software, and network issues
- Collaborate with the IT team to resolve complex technical problems
- 3+ years of experience in level 1-2 desktop support role
- Strong technical skills in Windows operating systems and Microsoft O365
- Good understanding of networking aspects such as DNS, DHCP, TCP/IP
- ITIL Foundation Certificate (or equiv. experience)
- Excellent customer service and communication skills
- A 12-month fixed-term contract
- Opportunities for training and upskilling
- A dynamic working environment with great development opportunities
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Desktop Support Specialist
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Technical Expert
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Desktop Support
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