
Technical Desktop Support Specialist
2 weeks ago
We are seeking a skilled and resourceful Desktop Support Technician to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service while resolving end-user problems in a timely manner.
The ideal candidate will have a strong background in Windows and MAC operating systems, as well as experience with troubleshooting computer and network issues. You will also need to possess excellent communication skills and the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Provide technical support for Windows and MAC devices
- Diagnose and troubleshoot computer and network issues
- Deliver high-quality customer service via phone, email, or in-person
- Collaborate with colleagues to resolve complex technical issues
- Maintain accurate records of technical support interactions
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in desktop support
- Strong knowledge of Windows and MAC operating systems
- Excellent communication and problem-solving skills
- Able to work effectively in a fast-paced environment
- CompTIA A+ certification
- Experience with helpdesk software such as ServiceNow or BMC Helix
- Knowledge of ITIL framework
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