Technical Support Expert

2 days ago


Australia beBeeTechnical Full time $80,000 - $120,000
About the Role

We are seeking an experienced Level 2 Technical Support Specialist to provide high-quality technical assistance to our end-users.

The successful candidate will be responsible for providing timely and effective support for desktops, laptops, printers, and handheld devices, as well as troubleshooting and resolving issues in a proactive manner.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and is eager to grow their career within a dynamic team.

Key Responsibilities
  • Provide Level 2 technical support for end-user devices, including desktops, laptops, printers, and handheld devices;
  • Troubleshoot and resolve issues in a timely and effective manner;
  • Take ownership of issues from start to finish and escalate them as necessary;
Requirements

To be successful in this role, you will need:

  • Experience providing onsite and remote support to VIPs;
  • Knowledge of SCCM or Intune;
  • Strong problem-solving skills and ability to work independently;
  • Excellent communication and interpersonal skills;
What We Offer

In return for your hard work and dedication, we offer a competitive salary and benefits package, including:

  • A hybrid working model that allows you to work from home most days and travel to various sites occasionally;
  • Ongoing training and development opportunities to help you grow professionally;
  • A collaborative and supportive team environment.


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