Desktop Support Specialist

2 weeks ago


Australia beBeeTechnical Full time $60,000 - $90,000
Job Opportunity

We are seeking a highly skilled Service Desk Analyst to join our organisation in delivering exceptional technical support.

The successful candidate will be responsible for handling complex technical issues, managing service tickets, and acting as an escalation point for critical problems. They will also be required to maintain a stable desktop environment, exceed service level agreements, and provide outstanding customer service.

Key Responsibilities:

  • Resolve technical issues, including network faults and security problems
  • Manage and resolve service tickets in a timely and accurate manner
  • Support new starters with equipment setup and provisioning
  • Maintain asset records and assist with IT documentation and knowledge base updates

Requirements:

  • 2+ years' experience in providing technical service desk and help desk analyst support
  • Good working knowledge of End User IT technology, including PC/Desktop support and LAN
  • Excellent customer service skills and proven customer-focused desktop services capability
  • Exposure across Microsoft & Apple platforms, Audio Visual, managing printer fleets, and associated technologies

About the Role:

This is a unique opportunity to join a dynamic team and make a real impact in the delivery of high-quality technical support. If you have a passion for problem-solving and excellent communication skills, we would love to hear from you.

Why Choose Us?

We offer a supportive and inclusive work environment, with opportunities for professional development and career progression. We value diversity and are committed to creating an equal opportunity workplace.



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