Technical Services Expert

7 days ago

Australia beBeeSpecialist Full time $35 - $37
Job Overview

Stefanini Group is seeking an IT Support Specialist to provide technical support and expertise to end-users across all areas of technology service delivery.

The successful candidate will have experience supporting various operating systems, hardware devices, software applications, conferencing systems, printers, and PC components.

Responsibilities:
  • Provide first-level technical assistance and problem-solving expertise to end-users through multiple communication channels.
  • Identify, prioritize, and resolve technical issues by offering telephone-based, in-person, hands-on, and/or remote support services.
  • Manage and own problems until they are resolved, ensuring seamless customer experiences.
  • Analyze patterns in support requests to determine root causes and implement process improvements.
Requirements:
  • A minimum of three years' experience in a similar role within a complex organization is required.
  • Proven ability to deliver exceptional customer service is essential.
  • Broad knowledge of ICT environments, including operating systems, network infrastructure, desktop applications, cloud platforms, and telecommunications, is necessary.
  • Desirable: Experience with providing support in the technology or events sector is preferred.
PREFERRED SKILLS:
  • A+ Certification demonstrates advanced technical skills.
  • Microsoft Certified Professional (MCP) certification highlights proficiency in Microsoft technologies.
  • ITIL Foundations certification showcases understanding of IT service management principles.
  • Lean Six Sigma certification indicates ability to analyze and improve processes.

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