Customer Service Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $96,600 - $112,600
Job Description

We are seeking a skilled Customer Service Advocate to join our team. As a key member of our customer-facing department, you will play a crucial role in delivering exceptional service to individuals facing challenging times.

Your primary goal will be to assist injured customers by engaging with them and relevant stakeholders to maximize their return to health, life, and work.

Main Responsibilities:

  • Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes.
  • Determine liability and manage a portfolio of CTP claims for customers who have sustained injuries following a motor vehicle accident.
  • Make key liability decisions and assess claims for reasonable and necessary treatment.
  • Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports.
  • Provide timely and effective responses to customer needs and ensure accurate processing of claims.
About You

To succeed in this role, you will need:

  • Experience in a comparable industry or case management experience is desirable but not essential.
  • Strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
  • Ability to handle difficult situations professionally while resolving complex issues.
  • Ability to work collaboratively in a team environment, providing advice and guidance to other team members.

Benefits of Working with Us

We offer an inclusive workplace where everyone feels like they belong, promoting a culture of lifelong learning, development, and global mobility. Our team works together to deliver a positive customer experience and achieve successful outcomes.

What We're Looking For

If you're passionate about delivering exceptional customer service and have the skills and qualifications required for this role, we encourage you to apply. We look forward to hearing from you

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