Customer Service Representative

1 week ago

Perth, Western Australia Credit Union Australia Full time
About the Role

At Credit Union Australia, we're a customer-focused organization that's dedicated to helping our members achieve their financial goals. As a Customer Service Representative, you'll play a pivotal role in supporting our mission by providing exceptional service and support to our members.

Key Responsibilities
  • Provide personalized service and support to members, addressing their banking needs and resolving any issues that may arise.
  • Process transactions, manage accounts, and perform other banking-related tasks with accuracy and efficiency.
  • Develop and maintain relationships with members, understanding their financial goals and providing tailored solutions to help them achieve them.
  • Work collaboratively with other teams to ensure seamless service delivery and resolve any issues that may impact member experience.
  • Stay up-to-date with product and service offerings, ensuring that members are aware of the latest options and benefits.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of banking products and services, with a willingness to learn and develop expertise.
  • Strong attention to detail, with a focus on accuracy and quality in all aspects of work.
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to help you grow and succeed in your role.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • The opportunity to make a real difference in the lives of our members, helping them achieve their financial goals and improve their overall well-being.

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