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Customer Service Representative

2 months ago

Perth, Western Australia eFinancialCareers Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at eFinancialCareers Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide top-notch customer service to clients via phone, email, and in-person
  • Process transactions and resolve customer inquiries in a timely and professional manner
  • Upsell and cross-sell financial products and services to clients
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date on industry trends and regulatory requirements

Requirements:

  • Minimum 2 years of experience in a customer-facing role, preferably in the financial services industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; degree in a related field preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance