Customer Service Representative

7 days ago


Perth, Western Australia TSA Group Full time

About This Role

As a Customer Service Officer with TSA Group, you will be part of our Tier 1 Digital Support team, representing our organization in a dynamic and supportive environment.

Key Responsibilities

  • Customer Engagement: Utilize self-service portals to assist customers in finding the information they need, ensuring a seamless and efficient experience.
  • Relationship Building: Foster genuine connections with customers, making them feel valued and heard.
  • Problem-Solving: Employ creative and solution-focused approaches to handle challenges and provide effective support.
  • Empathy and Support: Provide empathetic support to our most vulnerable customers, making a significant impact on their lives.
  • Service Delivery: Deliver exceptional service in every interaction, ensuring customer satisfaction and loyalty.

Requirements

  • Integrity and Ethics: Demonstrate respect, openness, honesty, and authenticity in all interactions.
  • Technical Proficiency: Navigate various systems with ease and communicate effectively with customers and colleagues.
  • Resilience and Adaptability: Thrive in a fast-paced environment, adapting to challenges and bouncing back stronger.
  • Compassion and Empathy: Show a genuine concern for making a positive impact on people's lives.
  • Availability and Flexibility: Work within our rotating roster, Monday – Friday, 7 am - 7 pm, and be available to adapt to changing business needs.


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