Customer Service Representative
2 days ago
About the Role
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at SSE. As a Customer Service Representative, you will be responsible for providing exceptional customer support and guidance to our clients.
Key Responsibilities
- Provide excellent customer support and guidance through their accounts and successfully billing for consumption used during their billing period.
- Manage all inbound calls assisting with any customer-related queries.
- Manage exception and escalated case-related workloads to successfully unblock and release bills to customers in a timely manner.
- Record all queries and journey milestones correctly on our new operating system, ensuring guaranteed standards and service level agreements are met.
- Ensure customers are kept informed during each step of the process, whilst managing their expectations in line with our service standards.
Requirements
- Previous experience in a customer-focused role, preferably with experience working within a fast-paced or contact centre environment.
- The ability to communicate with a variety of customers over the phone; therefore, excellent verbal communication skills are essential.
- We are looking for someone who is organised, flexible and self-motivated, with strong time management skills.
- You should be able to demonstrate the ability to work independently and within a team.
- You must have good computer skills with the ability to multitask and think on your feet.
About Our Business
SSE is a leading energy company that is committed to delivering sustainable energy solutions to our customers. We are a dynamic and innovative company that is dedicated to making a positive impact on the environment.
What We Offer
We offer a competitive salary and a range of benefits, including 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, and salary sacrifice car leasing. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.
Next Steps
If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application online. We look forward to hearing from you.
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