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Customer Service Representative

2 months ago

Perth, Western Australia Suncorp Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Cannington, Perth office.

Key Responsibilities
  • Provide exceptional customer service to our new and existing customers via phone and other communication channels.
  • Offer expert advice and guidance on insurance products to ensure customers receive the right level of protection for their needs.
  • Work collaboratively with colleagues to resolve customer queries and issues in a timely and professional manner.
  • Develop and maintain strong relationships with customers to ensure their ongoing satisfaction and loyalty.
Requirements
  • A genuine passion for cars or motorbikes and a strong understanding of the motoring industry.
  • Excellent customer service skills and the ability to build rapport with customers from diverse backgrounds.
  • Proven problem-solving skills with the ability to simplify complex issues for customers.
  • A strong drive to meet and exceed targets, demonstrating consistent motivation and a results-oriented approach.
  • Eager to expand knowledge and contribute ideas through innovative thinking.
  • High technical proficiency with experience navigating multiple systems.
What We Offer
  • A competitive salary package with opportunities for career growth and development.
  • A flexible work arrangement with 50% office attendance and 50% work from home.
  • A range of benefits, including salary packaging, flexible leave options, and exclusive discounts on products and services.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • A dynamic and supportive work environment with a focus on teamwork and collaboration.