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Friendly Customer Experience Specialist
2 weeks ago
We are seeking a highly motivated Customer Service Representative to join our Business Development Centre located in Southport. The Business Development Centre (Hub) is the core of our operations.
Contact Centre: This role involves managing inbound and outbound calls, sales inquiries, internet leads, emails, live chat, customer retention, and customer service.
The Role Requires- Interacting with a high volume of customers on a daily basis
- Providing an exceptional level of customer experience through proactive and reactive measures
- Carrying out various administration-based functions as required
- Working towards key performance indicators and other performance outcomes
- Participating in ongoing training and development opportunities
- Self-motivated individual who strives for excellence in customer service
- Committed to exceeding customer expectations at all times
- Ability to work effectively in a fast-paced environment
- Capacity to work autonomously while meeting targets and deadlines
- A growth mindset and willingness to adapt to changing situations
- Exceptional work ethic and strong desire to succeed in this role
- Emphasis on personal and professional development through mentorship and training
- Access to discounted rates on private health insurance to prioritize overall well-being
- Exclusive discounts on vehicles, parts, and servicing for employees
- Support through our Employee Assistance Program (EAP) during challenging times
- Range of lifestyle discounts including gym memberships and retail promotions
- Paid parental leave to support employees and their families
