
Providing Exceptional Customer Experience
17 hours ago
We are seeking a skilled Customer Service Specialist to provide exceptional service to our customers, respond to their queries, and resolve any issues in a timely and professional manner.
Main Responsibilities:- Deliver timely, accurate, courteous responses to incoming calls and emails
- Liaise with internal teams to resolve customer enquiries
- IDentify opportunities for improvement within the department and collaborate with other teams to implement solutions
- Maintain thorough and accurate records of customer interactions and transactions
- Possess a strong passion for providing exceptional Customer Service and building relationships over the phone
- Previous experience in a contact centre is desirable but not essential as training will be provided
- Demonstrate excellent phone manner
- Show strong attention to detail and accuracy
- Have administrative and sales experience (desirable)
- Be computer literate with Google Suite
- Demonstrate strong verbal and written communication skills
We offer a challenging and rewarding work environment with opportunities to learn and grow. If you have a 'can-do' attitude and are passionate about delivering exceptional customer service, we would love to hear from you.
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