Providing Exceptional Customer Experience

17 hours ago


Gold Coast, Queensland, Australia beBeeCustomerService Full time $65,000 - $80,000
Customer Service Specialist

We are seeking a skilled Customer Service Specialist to provide exceptional service to our customers, respond to their queries, and resolve any issues in a timely and professional manner.

Main Responsibilities:
  • Deliver timely, accurate, courteous responses to incoming calls and emails
  • Liaise with internal teams to resolve customer enquiries
  • IDentify opportunities for improvement within the department and collaborate with other teams to implement solutions
  • Maintain thorough and accurate records of customer interactions and transactions
Requirements:
  • Possess a strong passion for providing exceptional Customer Service and building relationships over the phone
  • Previous experience in a contact centre is desirable but not essential as training will be provided
  • Demonstrate excellent phone manner
  • Show strong attention to detail and accuracy
  • Have administrative and sales experience (desirable)
  • Be computer literate with Google Suite
  • Demonstrate strong verbal and written communication skills

We offer a challenging and rewarding work environment with opportunities to learn and grow. If you have a 'can-do' attitude and are passionate about delivering exceptional customer service, we would love to hear from you.


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