Dedicated Customer Experience Specialist

6 days ago

Gold Coast, Queensland, Australia beBeeCustomerCare Full time $60,000 - $80,000
Job Description

We are seeking a dedicated individual to provide exceptional service to valued customers.

The ideal candidate will have excellent communication skills, customer service expertise, and problem-solving abilities.

Key Responsibilities
  • Deliver outstanding customer experiences by providing friendly, professional, and empathetic support.
  • Handle customer enquiries efficiently and effectively, ensuring accurate information is provided.
  • Empower customers through self-service by guiding them through troubleshooting steps and directing them to resources.
  • Support internal customers with seamless call transitions and coordinate with teams to ensure smooth handovers.
  • Manage customer expectations with confidence and navigate challenging situations smoothly using the escalation process.
Requirements
  • Excellent verbal and written communication skills to convey information clearly and effectively.
  • Customer service expertise and understanding of customer service principles and practices.
  • Effective problem-solving skills to guide customers through service issues and resolve complaints.
  • Ability to become familiar with relevant industry knowledge.
  • Technical proficiency in CRM systems and contact centre technology.
  • Attention to detail and ability to accurately enter data and manage documentation.
  • Adaptability and composure to handle various customer interactions and adapt to different situations and challenges.
Benefits

This role offers opportunities for professional growth and social responsibility.

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