Customer Experience Specialist

20 hours ago

Gold Coast, Queensland, Australia beBeeBeauty Full time

Sephora's vision is to empower the ExtraOrdinary in each of us by expanding the way the world sees beauty.

This role offers an opportunity to work across various departments, including beauty, skincare, haircare, and wellness, helping customers discover Sephora's amazing offerings.

As a Beauty Advisor, you are fundamental to the store team by inspiring and helping customers become the best version of themselves.

Key Responsibilities
  • Create an amazing customer experience by providing a welcoming environment to listen and address their unique needs.
  • Observe new products and the latest beauty trends and techniques to provide expert advice.
  • Help customers discover the features and benefits of CRM programs to help them be the best version of themselves.
  • Expand knowledge of iconic brands to share with and learn from team members.
  • Participate in cross-training and in-store beauty expert training sessions to continuously learn and explore.

This role requires excellent interpersonal skills to build relationships with clients and fellow team members.

Benefits
  • Opportunities for personal development within Australia and New Zealand.
  • Gifted products throughout the year and discounts of up to 45% off.
  • Paid parental leave, birthday leave, and personal leave.
  • Health and well-being initiatives, including discounted gym memberships and mental health well-being programs.
  • Lifelong learning opportunities through our unique online learning platform and field trainers.

The ideal candidate will have previous sales experience in a retail or customer-facing environment and be able to provide 3 full days of availability across key trading times, including late-night and weekend shifts.

We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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