Expert Technical Support Specialist

13 hours ago

Melbourne, Victoria, Australia beBeeTechnical Full time

We are seeking an experienced Technical Services Leader to drive the development and execution of a comprehensive remote support strategy for our next-generation robotic medical device platform.

Job Description:

  • Provide expert technical guidance to healthcare providers and internal field teams, ensuring seamless support delivery and exceptional customer experiences.
  • Develop and maintain scalable workflows for issue triage, escalation, and resolution processes, driving efficiency and quality in remote support operations.
  • Leverage data analytics to identify trends, prevent recurring issues, and optimize key performance metrics such as resolution time and first-call fix rate.
  • Prioritize and implement tools for remote diagnostics and predictive service delivery, staying at the forefront of industry innovations.

Required Skills and Qualifications:

  • Bachelor's degree in Engineering, Biomedical, or related field.
  • 5+ years in medical device service and support with capital equipment.
  • Proven track record of leading/scaling remote support teams and driving strategic initiatives.
  • Excellent troubleshooting and communication skills, with a strong focus on customer satisfaction.
  • Familiarity with FDA and ISO 13485 quality management standards.

Benefits:

  • Opportunity to shape the future of remote support in the medical device industry.
  • Collaborative and dynamic work environment with a talented team of professionals.
  • Competitive compensation and benefits package, including salary range $130,000 - $141,500.

Others:

  • This role requires a highly skilled and customer-focused individual who can thrive in a fast-paced environment.
  • The ideal candidate will have experience working in a startup or high-growth company environment and be willing to adapt to changing priorities.

Seniority level Senior-level professional

Employment type Full-time

Job function Information Technology

Industries Medical Equipment Manufacturing

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