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Senior Administrative Liaison Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeClientServices Full time $120,000 - $180,000

Job Overview

We are seeking a highly skilled Senior Client Services Specialist to join our team. As a key member of the leadership team, you will be responsible for delivering exceptional client service and support.

About the Role

The Senior Client Services Specialist will be responsible for managing all superannuation administration activities, including customer liaison via phone and email. You will contribute to basic project work to support the leadership team and liaise with advisors, solicitors, promoters, trustees, members, and peers to achieve optimal outcomes for clients.

  • You will catalogue and organise records for reference, auditing, and reporting purposes.

  • Document process steps for all activity types, including checklists and processing milestones.

  • Perform quality and peer checks at a senior level.

  • Report monthly on work volumes, SLA adherence, and systemic issues across all activities.

  • Identify and escalate issues to the appropriate manager.

  • Provide backup support as required.

What We Are Looking For

To succeed in this role, you will need:

  • Ability to work at a computer for at least 90% of a 7.5-hour workday, five days a week (or pro-rated for part-time employees).

  • Strong planning and organisational skills with the ability to meet deadlines.

  • Collaborative mindset with the ability to work effectively as part of a team.

  • Excellent verbal and written communication skills, with the ability to engage clearly with all key stakeholders.

  • Proficiency in creating and maintaining Microsoft Excel worksheets.

  • Proficiency in creating and maintaining Microsoft Word documents.

  • Previous experience in a customer service or dispute resolution environment.

About Our Benefits

We offer a range of benefits to support your well-being and career development, including:

  • Flexibility: Hybrid Work Model

  • Your Future: Income Protection Insurance

  • Work/Life Balance: Flexible Time Off

  • Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

  • Training: Hands-On, Team-Customised, including SS&C University

  • Extra Perks: Discounts on fitness clubs, travel and more