Warranty Claims Manager

1 week ago


Melbourne, Victoria, Australia beBeeWarrantyClaimsManager Full time $75,000 - $80,000

Job Title: Warranty Claims Manager

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About the Role
As a key member of our Warranty Team, you'll play a critical role in ensuring efficient handling of warranty claims across all regions. You'll oversee compliance with regulatory and company policies while maintaining our high standards of service.

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Key Responsibilities Include:

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  • Leadership & Oversight: Provide strategic leadership to the National Warranty Team. Manage equitable distribution of warranty claims and ensure adherence to timelines. Act as the escalation point for complex or high-stakes claims. Directly manage a team of 4, ensuring clarity of objectives, team alignment, and performance excellence.", "
  • Warranty Claims Management: Oversee nationwide warranty claims, ensuring thorough investigation and resolution. Liaise with builders, trades, and stakeholders to ensure compliance and quality standards are met. Prepare detailed defect lists and comprehensive reports to support claim outcomes.", "
  • Stakeholder Engagement: Build strong relationships with internal teams, insurers, and partner trade network. Actively communicate with all parties to uphold the company's reputation.", "
  • Reporting & Analysis: Deliver insights on warranty claim trends and recurring issues to senior management. Support the development of improved warranty-related processes.
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Our dynamic team understands the complexities involved with the insurance and restoration repair process, working together to deliver professional services industry wide.

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Key Requirements:

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  • Strong Leadership Skills", "
  • Excellent Communication Skills", "
  • Ability to Analyze Complex Issues
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Why Join Us?

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We offer a collaborative work environment and opportunities for professional growth and development.

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Join Our Dynamic Team Today

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