Administrative Support Professional
2 days ago
Seeking a dedicated and detail-oriented professional to fill the role of Client Service Officer. As a key member of our team, you will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining strong relationships with clients and stakeholders.
Key Responsibilities:
- Manage administrative tasks, client renewals, and communication with team, clients, and suppliers.
- Respond to queries from clients, insurers, and internal stakeholders via phone calls and emails.
- Provide exceptional customer service to all external clients, internal staff, and broking staff at all times.
- Ensure accurate and timely completion of invoices and reconciliation procedures.
- Apply ethical and professional standards in all circumstances to uphold our reputation and brand.
- Deliver operational and process changes for efficient client delivery.
Required Skills and Qualifications:
- Strong computer knowledge and working knowledge of Microsoft Office suite.
- Excellent telephone manner and relationship management skills.
- Organizational skills and ability to manage competing priorities.
- Strong communication and interpersonal skills.
- Customer service experience in a corporate environment or insurance industry.
- Good problem-solving skills to respond to client enquiries.
- Ability to work collaboratively in a small team environment.
- Adaptability to work in a high-volume, high-paced environment.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
How to Apply:
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking to make a difference, please submit your application.
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