Senior Client Liaison

3 days ago

Bendigo, Victoria, Australia beBeeCustomerService Part time $60,000 - $80,000
Job Opportunity

The role of a Customer Service Officer is a dynamic and high-impact position that gives you the freedom to deliver exceptional service.

Key Responsibilities:
  • Deliver first-class customer experiences by engaging in meaningful conversations to help them achieve their financial goals and collaborate with colleagues across the organization.
  • Stay up-to-date with the latest developments by supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings.
  • Be the face of our team, becoming the go-to person for transactions, handling cash, investigating queries or assisting with paperwork while maintaining a risk-aware mindset.
  • Embrace lifelong learning, bringing your expertise and taking your career to the next level through on-the-job training and external development opportunities.
  • Build relationships by supporting customers, contributing to our communities, and having fun along the way.
Requirements:
  • Experience in a customer-facing environment and the ability to meet targets.
  • Strong attention to detail to ensure secure and accurate transactions with a focus on risk management.
  • Confidence to communicate effectively with new and existing customers face-to-face and over the phone.
  • Eagerness to understand and communicate what makes us different.
  • Drive for collaboration - teamwork is essential for achieving our goals.
  • Experience in the banking industry is an asset but not essential.

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