
Guest Service Representatives
7 days ago
We are seeking experienced Guest Service Representatives to deliver exceptional guest experiences at our hotels in Brisbane.
About the Role:
- Deliver outstanding customer service to ensure guests have a memorable stay
- Check-in and check-out guests efficiently and accurately
- Process payments and resolve any issues that may arise
- Work collaboratively with other teams to provide a seamless guest experience
Key Responsibilities:
- Ensure a warm and welcoming arrival for all guests
- Foster a positive relationship with guests throughout their stay
- Manage guest complaints professionally and efficiently
- Maintain accurate records of guest interactions
Requirements:
- Previous front office or hospitality experience is highly regarded but not essential
- Strong communication and customer service skills
- A positive and professional attitude
- Flexibility to work a rotating roster including weekends and public holidays
Benefits:
- Career Growth: Learning and development programs to boost your career
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family
- Global Perks: International accommodation discounts across our hotel brands
- Retail Rewards: Cashback and discounts at top retailers in AU/NZ
- Experiences: Discounted entertainment and activities
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
- Generous Leave: Parental and birthday leave
- Wellness Boost: EAP and tailored wellness support
Our Culture:
We value our people as the heart of our success. Our team members enjoy a rewarding package designed to support their professional growth, wellbeing, and work-life balance.
What Sets Us Apart:
We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
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