Guest Service Representatives

7 days ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000
Guest Service Representatives

We are seeking experienced Guest Service Representatives to deliver exceptional guest experiences at our hotels in Brisbane.

About the Role:

  • Deliver outstanding customer service to ensure guests have a memorable stay
  • Check-in and check-out guests efficiently and accurately
  • Process payments and resolve any issues that may arise
  • Work collaboratively with other teams to provide a seamless guest experience

Key Responsibilities:

  1. Ensure a warm and welcoming arrival for all guests
  2. Foster a positive relationship with guests throughout their stay
  3. Manage guest complaints professionally and efficiently
  4. Maintain accurate records of guest interactions

Requirements:

  • Previous front office or hospitality experience is highly regarded but not essential
  • Strong communication and customer service skills
  • A positive and professional attitude
  • Flexibility to work a rotating roster including weekends and public holidays

Benefits:

  • Career Growth: Learning and development programs to boost your career
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family
  • Global Perks: International accommodation discounts across our hotel brands
  • Retail Rewards: Cashback and discounts at top retailers in AU/NZ
  • Experiences: Discounted entertainment and activities
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
  • Generous Leave: Parental and birthday leave
  • Wellness Boost: EAP and tailored wellness support

Our Culture:

We value our people as the heart of our success. Our team members enjoy a rewarding package designed to support their professional growth, wellbeing, and work-life balance.

What Sets Us Apart:

We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.



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