Customer Service Professional

2 weeks ago

Ipswich, Australia beBeeCustomer Full time $40,000 - $70,000
Role Overview

We are seeking a skilled professional to deliver exceptional customer experiences in a dynamic environment. This role involves providing comprehensive information on government programs and processes, as well as maintaining a positive and professional approach in every interaction.

Key Responsibilities
  • Deliver outstanding customer service experiences through effective communication and interpersonal skills.
  • Provide accurate and timely information on government programs and services.
  • Maintain a high level of professionalism in every interaction, ensuring a positive experience for customers.
  • Address complex enquiries using strong problem-solving skills and critical thinking abilities.
  • Accurately capture customer details and log interactions in our CRM system.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong problem-solving and critical-thinking abilities, with a focus on delivering effective solutions.
  • Commitment to delivering impressive customer service experiences, with a focus on quality and consistency.
  • Flexible and adaptable to changing priorities, with a willingness to learn and grow.
  • Computer proficiency, with the ability to develop further and stay up-to-date with new technologies.
What We Offer
  • A competitive financial package, including incentives and benefits.
  • Career growth opportunities within a global footprint, with access to training and development programs.
  • Health and well-being resources, including employee assistance programs and wellness initiatives.
  • Employee discounts and referral programs, providing additional benefits and rewards.

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