Customer Service Advocate

2 weeks ago

Ipswich, Australia beBeeCustomerService Full time $45,000 - $60,000

We are seeking individuals to fill a part-time Customer Service Representative position in our contact centre. This role involves delivering exceptional customer service experiences in a dynamic inbound/outbound environment.

About the Role

As a key member of our team, you will be responsible for providing comprehensive information on government programs and processes, leveraging your strong problem-solving skills to resolve complex enquiries.

Key Responsibilities:
  • Deliver customer-centric solutions in a fast-paced contact centre environment.
  • Become a trusted resource, providing accurate and timely information to customers.
  • Maintain a professional approach in every interaction, ensuring a positive experience for all parties involved.
  • Utilize CRM system to capture customer details and log interactions effectively.
Your Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving & critical thinking abilities.
  • Commitment to delivering high-quality customer service experiences.
  • Flexibility and adaptability in a dynamic environment.
About Us:

We are a global business with 17,000 team members. We combine human expertise with technology to deliver outstanding results. Our people-focused approach is at the heart of everything we do.

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