Customer Service Manager

1 week ago

Ipswich, Australia Queensland Government Full time

What you can expect in this role
Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will manage functional teams delivering housing intake and assessment, tenancy management and property management.
Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

What you will be doing:

- Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.
- Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.
- An active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network.
- Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.
- Lead, model and foster professionalism, accountability and ethical behaviour.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

What we are looking for
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:

- Actively work to understand customers and stakeholders, encouraging a strong customer-focus and understanding of customer perspectives.
- Promote and adopt a positive and balanced approach to managing conflicting demands. Assist team members to adapt to changing customer needs and expectations.
- Foster a collaborative and positive team environment through modelling open communication and developing staff for high performance.

  • Customer Service Manager

    1 week ago

    Ipswich, South Dakota, Australia at Full time

    OverviewAdd expected salary to your profile for insightsDue to continuous growth, our TotalFusion Lions Springfield location is excited to be recruiting for a Customer Service Manager to join the teamAcross our TotalFusion Australia locations, our Customer Service Managers stand at the forefront of our brand, driving our values and mission through meaningful...

  • Customer Service Manager

    1 week ago

    Ipswich, Australia at Full time

    OverviewAdd expected salary to your profile for insightsDue to continuous growth, our TotalFusion Lions Springfield location is excited to be recruiting for a Customer Service Manager to join the teamAcross our TotalFusion Australia locations, our Customer Service Managers stand at the forefront of our brand, driving our values and mission through meaningful...

  • Retail Customer Service Manager

    1 week ago

    Ipswich, Australia beBeeCustomerService Full time $65,000 - $105,000

    Customer Service Leader OpportunityWe are seeking a highly motivated Customer Service Manager to join our leadership team.This role is perfect for someone who enjoys leading and developing teams, with a passion for delivering exceptional customer service and sales results.Leadership Experience:You have a proven track record of successfully managing retail...

  • Customer Service Manager Position

    1 week ago

    Ipswich, South Dakota, Australia beBeeRetailLeader Full time $65,000 - $105,000

    Job Opportunity: Assistant Store Manager RoleWe are seeking a highly skilled and experienced retail leader to join our management team. As an Assistant Store Manager, you will play a vital role in guiding team members to deliver exceptional customer service and sales results.The ideal candidate will have a strong understanding of visual merchandising...

  • Customer Service Account Manager

    2 weeks ago

    Ipswich, Australia Designer Transport Full time

    **Position Summary** Accountable for managing business relationships within an allocated customer account base, maintaining and increasing each customer spend and profit across your customer base. **Responsibilities** - Ensure compliance with relevant safety, health and environmental requirements are met on all customer sites. - Organise daily plan to...

  • Customer Service Manager

    2 weeks ago

    Ipswich, Australia Communities, Housing and Digital Economy Full time

    Provision of leadership, guidance and support to a team, the leadership team, and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities. - Supporting a team culture which thrives on communication, collaboration, continuous...

  • Global Customer Service Manager

    2 weeks ago

    Ipswich, Australia beBeeLogistics Full time $60,000 - $80,000

    About the Role:We are seeking a diligent and efficient professional to manage our customer service operations, ensuring seamless communication and coordination with clients worldwide.Key Responsibilities:Maintaining strong relationships with clients through regular updates and issue resolutionCollaborating with internal teams to resolve logistical...

  • Customer Services Director

    3 days ago

    Ipswich, South Dakota, Australia beBeeLeadership Full time $27,338 - $28,890

    Lead a Team in Customer ServiceThis is an exciting opportunity to take on a leadership role and manage a team that truly cares and empowers customers. As our Client Services Manager, you will be responsible for delivering high-quality housing support services aligned to contracts, coaching individuals, and managing team performance. You will also act as the...

  • Customer Service Coordinator

    2 weeks ago

    Ipswich, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. The best thing about this role is that you will be supported by a team of experienced leaders who will provide guided training and coaching on the job, to set you up for success! Our Ipswich Branch are looking for an experience Customer Service Coordinator...

  • Customer Service Professional

    7 days ago

    Ipswich, South Dakota, Australia beBeeSupport Full time $60,000 - $90,000

    Customer Service RoleAbout this opportunityThis is a customer-focused role where you will provide support to clients.Working in a dynamic environment, you will be dealing with a wide range of people from labourers to project managers.You will handle customer enquiries promptly and courteously, advising on any delays.Process customer orders accurately and...