Customer Service Champion Wanted

4 days ago

Melbourne, Victoria, Australia beBeeService Full time $53,448 - $73,240

**Customer Service Champion Wanted**

Australia Post is leading the way in customer service excellence. Our team delivers exceptional experiences for millions of customers every year.

As a Retail Customer Service Officer, you will play a vital role in helping Australians service their own businesses and build community resilience.

Every day, our retail teams make sure that every customer experience is a great one. They are supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Key Responsibilities**

- Deliver exceptional customer service to our customers through sales and service transactions.

- Manage high-value transactions accurately, handling and processing cash, cheques, credit cards, and EFTPOS.

- Conduct and process identity services transactions, including Australian Passport Interviews.

- Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities.

- Assist customers with mail lodgements and associate costs.

- Build rewarding relationships with customers by understanding their needs.

**Requirements**

- Friendly, enthusiastic, and reliable with excellent communication skills.

- Experience in customer service and/or cash handling is essential.

- Ability to lift up to 16kgs of mail regularly and stand for your shift.

**What We Offer**

- Invest in your long-term growth and development.

- Be part of a culture where everybody feels valued and included.

- We recognize and reward your contribution to our success.

**Join Our Team**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate.

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