Customer Service Champion

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $100,000

Are you a service champion looking to take your customer experience skills to the next level?

Key Responsibilities:

  • Deliver Exceptional Customer Service: Provide first-class support to customers via phone, email, and chat.
  • Resolve Queries Efficiently: Address customer concerns in a timely and effective manner, meeting business objectives and SLA targets.
  • Meet Performance Targets: Work towards established Key Performance Indicators (KPIs) to drive business growth and success.

Requirements:

  • Language Proficiency**: Cantonese fluency is essential for this role.
  • Customer Service Experience**: Proven track record of delivering excellent customer experiences in a fast-paced environment.
  • Results-Oriented**: Demonstrated ability to meet or exceed performance targets while maintaining administrative accuracy.
  • Multitasking**: Strong ability to manage multiple priorities and tasks simultaneously.
  • Effective Communication**: Excellent verbal and written communication skills with a strong focus on customer-centric values.

Grow Your Career with Us

This is an exciting opportunity to advance your career in a dynamic organization that offers a competitive salary, attractive benefits package, and opportunities for professional growth.

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