Customer Experience Champion

3 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time

Customer Experience Champion

We're on the hunt for a dedicated and passionate individual to join our team as a Customer Experience Champion. As the first point of contact for our customers, you'll play a vital role in shaping their experience with us.

In this role, you'll be responsible for engaging with customers via phone, email, and webchat, providing them with up-to-date information and solutions in real-time. You'll also work closely with our team to navigate different rostered hours, ensuring each customer interaction is handled with care and efficiency.

To succeed in this role, you'll need excellent influencing and relationship management skills, as well as the ability to stay calm under pressure. You'll be a strong communicator who can connect with people from all walks of life, and you'll thrive in a fast-paced, high-energy environment.

Our ideal candidate will have at least 1 year of experience in a similar role, bringing skills that drive an epic customer experience. You'll be tech-savvy and adaptable, able to pick up new systems quickly and navigate digital tools with confidence.

If you're passionate about creating meaningful connections and delivering unforgettable experiences, we want to hear from you

Key Responsibilities:
  • Engage with customers via phone, email, and webchat, providing up-to-date information and solutions in real-time.
  • Navigate different rostered hours, ensuring each customer interaction is handled with care and efficiency.
  • Work closely with our team to achieve team targets and KPIs, contributing to a high-performance, customer-first culture.
  • Stay solutions-focused, multitask effectively, and maintain strong attention to detail.
What We Offer:
  • A dynamic and supportive team environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • A fun and inclusive company culture.

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