Drive Customer Satisfaction and Sales Performance
6 days ago
Imagine yourself in a leadership role where you can make a real impact on customer satisfaction and sales performance. As a Customer Service Manager, you will have the opportunity to lead teams to success by delivering exceptional customer experiences and driving profitable results.
About The Job- You will be responsible for managing daily activities and driving financial growth, ensuring that your team is working efficiently and effectively.
- With a focus on workforce management, you will optimise productivity and empower your team to deliver high-performance customer-focused service and selling culture.
- Your goal will be to maximise service and selling activities through effective management, leading to increased sales and improved customer satisfaction.
- As a people leader, you will need to inspire and motivate your team, developing future leaders who are equipped to take on new challenges.
- Previous experience in retail management or a similar field is essential, with a proven track record of leading teams to achieve sales targets and meet KPI's.
- You will need to possess excellent people leadership skills, with a 'hands-on' approach to management.
- Demonstrated ability to drive sales growth and improve customer satisfaction is crucial, as well as superior customer service and selling skills.
- Strong retail, financial, and business acumen is required, along with excellent time management skills and independence.
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