Driving Customer Growth and Satisfaction

5 days ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

Unlock Customer Success

  • Deliver exceptional customer experiences and drive growth by understanding their needs and providing tailored solutions.
  • Act as the primary point of contact for assigned customers, overseeing onboarding, training, administration, licensing, and support to ensure seamless engagement.

About the Role

  1. As a key member of our team, you will be responsible for driving customer satisfaction and maximizing value from our products and solutions.
  2. Working closely with Civil and Environmental sector customers, you will:
  • Develop and execute strategies to grow and retain customer relationships.
  • Collaborate with cross-functional teams to provide expert guidance and support to customers.
  • Identify opportunities to expand our offerings and develop new business through strategic partnerships and alliances.

Requirements

  • Demonstrable experience in Technical (Geotechnical), Pre-sales, Account Management, or similar roles.
  • Experience working with geotechnical solutions or clients in Civil or Environmental sectors.

Why You'll Love This Role

  • Be part of a dynamic and innovative organization that is shaping the future of the industry.
  • Enjoy a challenging and rewarding career path with opportunities for growth and development.
  • Collaborate with talented professionals who are passionate about delivering exceptional customer experiences.

What We're Looking For

  • A results-driven individual with a passion for customer success and a proven track record of delivering results.
  • Excellent communication, interpersonal, and problem-solving skills.
  • The ability to work collaboratively as part of a high-performing team.

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