Drive Customer Satisfaction as a Senior Service Representative

6 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Customer Service Excellence Specialist

A key role in driving customer satisfaction and loyalty.

  • Collaborate with internal teams to ensure seamless service delivery.
  • Develop and maintain strong relationships with key customer stakeholders.
  • Proactively manage customer expectations and address concerns.

Operational Efficiency & Service Delivery:

  1. Implement best-in-class processes for a seamless order-to-delivery experience.
  2. Work closely with supply chain, sales, and operations teams.
  3. Monitor and manage order flow, identifying potential disruptions.
  4. Utilize data insights and customer feedback for continuous improvement.

Key Performance Indicators (KPIs) include:

  • Customer retention rates
  • Service level agreements
  • Issue resolution times

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