Manager of Customer Satisfaction

1 week ago

Brisbane, Queensland, Australia beBeeSuccess Full time $90,000 - $120,000
Customer Success Manager

This role is an excellent opportunity to work with the latest SAP technologies, delivering projects for some of Australia's leading enterprises. As a customer success manager, you will play a key part in ensuring our customers achieve their desired outcomes through SAP solutions.

You will work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to our regional presence.

Key Responsibilities
  • Work from home, with travel required to customer sites across Brisbane and the broader Queensland region
  • Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
  • Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
  • Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
  • Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
  • Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
  • Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
  • Build deep relationships with key decision-makers and stakeholders across customer organisations
  • Advocate for customer needs internally, contributing to product and service improvements
Requirements
  • Relevant tertiary qualifications in a technical, business, or software-related field
  • Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
  • Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
  • Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
  • Experience working in a fast-paced, customer-centric, and multi-cultural environment
  • Knowledge of cloud computing and emerging enterprise technologies
  • Exceptional written and verbal communication skills in English
  • Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
  • Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
  • Innovative mindset with a focus on improving processes and delivering scalable success
Benefits
  • Work hands on with SAP's newest technologies
  • Benefit from competitive pay, company-provided laptop, and supportive work-life balance

This is a fantastic opportunity to contribute to our team and help drive our presence in Queensland.

We are committed to providing a safe, flexible, and respectful environment for staff, free from discrimination, bullying, and harassment. We pride ourselves on being a diverse and inclusive organisation, continually striving to improve together and achieve the best outcomes for our customers.

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